FAQs | Attique

How do I order?

You may 'add to cart' here and follow the instructions for a hassle-free checkout. You'll receive an email notification from us and an update regarding shipping date. If stocks are unavailable, you may send us a DM on any of our socials, or shoot as an email at attique.ph@gmail.com. Please specify the following details: 1. Name 2. Address 3. Contact Number 4. item description, quantity, and customization (if any)
What are your payment options?

We accept payments through the following: 1. PayPal Choose PayPal as your payment option upon checking out. You will be directed to PayPal's window where you can complete your payment securely. PayPal account: attique.ph@gmail.com 2. Manual Checkout *Bank Transfer Send us your proof of payment after checking out. We'll verify it within 24 hours and notify you via e-mail. If payment is not confirmed and we don't get a response from you within 48 hours, your order will be canceled. BDO Savings Acct 000630572844 Jose Lorenzo Pizarro BPI Checking Acct 0910-0068-51 Jose Lorenzo Pizarro *G-Cash: 09178870224 Abigail Ong *we do not accept Cash on Delivery as of the moment*
What are your delivery methods, and when can I expect my orders?"

We deliver via JRS. Shipping is free for purchases P2,500 and above. To save on freight cost and lessen our carbon footprint, we are setting Saturday as our shipping day. We will notify you with a reference number so you can track your parcel. Should you wish to receive your order sooner, we can arrange same-day delivery via Lalamove. Delivery fee will be handled by the recipient. (Do note that as all our products are fully handcrafted, we usually ask a lead time of 1-3 days before shipping. If your order is in stock, we can ship one business day after we have confirmed your payment.)
Do your products have warranty?

Should you find some parts of your order to be not working as intended, we offer free repairs within seven days of purchase. Please get in touch with us through any of our socials or e-mail. Repairs after seven days, or due to wear and tear, will be charged accordingly. For returns/exchanges, please refer to our policy here.
Do you accept returns/exchanges?

We accept returns or exchanges if the item you purchased is defective. Should you receive a defective item, please contact us within seven (7) days at [attique.ph@gmail.com] with details and pictures of the product and the defect. Upon the receipt of your email, we will fully examine it and notify you within 48 hours whether you are entitled to a repair, refund, or replacement as a result of the defect. We will be handling the shipping fees for returns/exchanges of defective items. For Metro Manila customers, we can arrange our rider to pick up the item from your address. For provincial customers, you can send the item within seven (7) days via any third party courier and choose 'cash on pick-up' option.
Do you ship internationally?

Yes we do! We ship worldwide via DHL. For international orders, please email us directly at attique.ph@gmail.com so we can compute the shipping rate based on your location.
Do you give discounts for bulk orders?

Yes, we extend a discount for wholesale orders. This means a minimum quantity of the same item of the same color and design. Please email us at attique.ph@gmail.com for bulk ordering.
Do you accept orders for corporate giveaways or PR packages?

We'd love to work with your brand. For bulk orders, email us directly at attique.ph@gmail.com
Do you accept custom orders?

We love collaborating with our clients! Check out our gallery of bespoke projets we've done. If you have a particular item/design/need in mind, email us at attique.ph@gmail.com.
What are your mask sizes?

Our masks are designed for adults and are gender-neutral. Sizes are posted on the product description.
What kinds of inserts/filters do you use?

Our leather masks have slits or pockets on the back for inserts. Each mask comes with five sets of washable 2mm felt cloth inserts covered in polypropylene fabric. You may also cut any filter material based on the mask’s pattern.
Will the inserts be enough against viruses?

Our masks are not medical grade. However, as per DOH’s recommendation, a three-ply fabric should suffice. We use 2mm felt cloth which is thicker than most cloth masks. We recommend changing the inserts after every use.
Is leather breathable?

Our masks are designed to have room between the nose/mouth area and the leather so it remains breathable. The wrap-around straps are designed to minimize pressure and tugging on the ears.